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Privacy Policy

Last Updated: August 2026

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Mayak Publishing ("we", "us", or "our") operates www.mayakpublishing.co.uk (the "Site").

We are a small publishing business based in the UK.

This Privacy Policy explains how we collect, use and protect personal information when you visit our Site, contact us or purchase products from us.

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1. Information We Collect

We may collect personal information that you provide to us when you:

  • place an order;

  • contact us by email or through our website;

  • subscribe to our marketing communications; or

  • otherwise communicate with us in connection with our products or services.

This information may include your name, email address, postal address, telephone number, order details and delivery information.

We may also automatically receive limited technical information when you use our Site, such as your IP address, browser type, device information, pages visited and information about how you use the Site.

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2. How We Use Your Information

We use personal information where necessary to:

  • process and fulfil orders;

  • arrange delivery of products;

  • process payments;

  • respond to enquiries and provide customer service;

  • maintain and improve our Site and services;

  • keep appropriate business and financial records;

  • comply with legal and regulatory obligations; and

  • send marketing communications where you have agreed to receive them.

We only use your personal information for legitimate and appropriate purposes.

Where required by law, we rely on your consent to process your information. For example, we will obtain consent where required for certain marketing communications and non-essential cookies.

For orders and related services, we generally process information because it is necessary to fulfil our contract with you. We may also process information where necessary to comply with a legal obligation or for our legitimate business interests, such as administering our business, responding to customer enquiries and maintaining appropriate records.

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3. Orders and Payments

When you place an order through our Site, we need to process information such as your name, billing and delivery address, contact details and order information.

Payments are processed through our payment provider. We do not normally have access to your full payment card details.

Our website and online ordering services are provided through Wix. Wix may process personal information on our behalf in connection with the operation of our website, online store and related services.

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4. Sharing Your Information

We do not sell or rent your personal information.

We may share limited personal information with trusted third parties where necessary to provide our services. These may include:

  • Wix – for website hosting, online ordering and related website services;

  • payment providers – to process payments securely; and

  • delivery and courier services – to deliver orders to you (Royal Mail, DHL, UPS).

For delivery purposes, we may provide a courier with information such as your name, delivery address and contact details.

We only provide information that is reasonably necessary for the relevant service.

We may also disclose personal information where we are required to do so by law or where necessary to protect our legal rights.

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5. Marketing Communications

If you choose to subscribe to our marketing emails, we will use your email address to send you information about our products, news and other relevant communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We do not sell or provide your personal information to third-party advertisers for their own marketing purposes.

We may retain a record of an unsubscribe request so that we can respect your preference and avoid sending you unwanted marketing communications.

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6. Cookies and Similar Technologies

Our Site uses cookies and similar technologies.

Some cookies are necessary for the Site to operate properly, including functions such as security, shopping baskets and other essential website features.

We may also use non-essential cookies or similar technologies for purposes such as analysing website usage or improving our services.

Where consent is required, we will ask for your consent before using non-essential cookies. You can change or withdraw your cookie preferences through the cookie settings provided on our Site.

The use of cookies and similar technologies is subject to applicable UK privacy and electronic communications laws.

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7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

For example, we may retain:

  • order and customer information for as long as necessary to administer orders, deal with customer enquiries and meet legal or accounting requirements;

  • marketing subscription information while you remain subscribed; and

  • records of marketing opt-outs so that we can ensure that we do not send unwanted marketing communications.

Some information may need to be retained for longer where required by law or where necessary to establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

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8. International Transfers

Some of the service providers we use, including technology and payment providers, may process personal information outside the UK.

Where personal information is transferred outside the UK, we take reasonable steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.

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9. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information where there is no good reason for us to continue processing it;

  • ask us to restrict how we use your information in certain circumstances;

  • object to certain types of processing;

  • withdraw consent where we are relying on consent to process your information; and

  • request certain information in a portable format where applicable.

These rights are subject to certain legal exceptions.

If you would like to exercise any of these rights, please contact us using the email address below.

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10. Security

We take reasonable measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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11. Third-Party Services

Our Site uses services provided by third parties, including Wix and payment and delivery providers.

These organisations may process personal information as necessary to provide their services. Their own privacy policies may also apply to their processing of personal information.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our website, the services we use or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

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13. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us at:

Email: info@mayakpublishing.co.uk

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